Refund and Returns Policy

GLOBAL MARKET PLACE > Refund and Returns Policy

FairDeal Global Marketplace
Website: fairdealglobalmarketplace.org
Email: info@fairdealglobalmarketplace.org
Address: SN303 Pantang West, Accra, Ghana

Effective Date: January 1, 2024

At FairDeal Global Marketplace, customer satisfaction is our priority. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded. By purchasing from our marketplace, you agree to the terms outlined below.

1. Returns Policy

Customers may return eligible products within 7 days of receiving their order if:

  • The product is damaged or defective.
  • The wrong item was delivered.
  • The product differs significantly from its description.
  • The item arrives incomplete.
  • The product remains unused and in its original packaging.

Products returned must be in good condition and accompanied by proof of purchase.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Customized or personalized products.
  • Perishable goods.
  • Digital products or downloadable items.
  • Products marked as final sale.
  • Items damaged through misuse, negligence, or improper handling.
  • Products returned without original packaging.

3. Return Process

To initiate a return, customers should:

  1. Contact our customer support team.
  2. Provide the order number and details of the issue.
  3. Submit photographs or supporting evidence if necessary.
  4. Wait for return approval and instructions.

Return requests should be sent to:

Email: info@fairdealglobalmarketplace.org

4. Refund Policy

Once a returned item has been received and inspected, FairDeal Global Marketplace will notify the customer regarding the approval or rejection of the refund request.

Approved refunds may be issued through:

  • The original payment method.
  • Bank transfer.
  • Store credit.
  • Another agreed payment method.

Refund processing times may vary depending on financial institutions and payment providers.

5. Partial Refunds

Partial refunds may be granted in situations where:

  • Products show signs of use.
  • Items are returned incomplete.
  • Products are returned after the return period.
  • Minor damage occurs due to customer handling.

6. Shipping Costs

Shipping fees are generally non-refundable unless:

  • The wrong product was delivered.
  • The item was defective or damaged upon arrival.
  • The return resulted from an error by FairDeal Global Marketplace.

Customers may be responsible for return shipping costs unless otherwise agreed.

7. Exchanges

Eligible products may be exchanged for:

  • The same item.
  • A different size, color, or variation.
  • Another product of equal value, subject to availability.

8. Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been shipped or fulfilled, cancellation requests may not be possible.

9. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Supporting photographs may be requested to help resolve the issue quickly.

10. Contact Information

For returns, refunds, exchanges, or any related inquiries, please contact:

FairDeal Global Marketplace
Address: SN303 Pantang West, Accra, Ghana
Email: info@fairdealglobalmarketplace.org
Website: fairdealglobalmarketplace.org

FairDeal Global Marketplace is committed to providing fair, transparent, and reliable service to all customers.

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